Frequently Asked Questions

Frequently Asked Questions

Traceability Suspicious Cases Covid-19

The Traceability Team of Colegio Bolivar works to follow up and monitor suspected or confirmed cases of Covid19 which are reported by our community. After each report is received, the case is carefully analyzed to define the epidemiological framework and the actions to follow. Below you will find the answers to the questions most frequently received.

What procedures should I follow after I have traveled (nationally or internationally) in order to return to face-to-face instruction at Colegio Bolivar?

According to current governmental regulations, if you have traveled abroad and have a negative PCR test upon entry to Colombia, you may return to in-person instruction as long as you do not have any symptoms associated with COVID-19 and have not had contact with people with a suspect or confirmed diagnosis of COVID-19. If you did not have a PCR test in your country of origin before returning, when you arrive in Colombia you must comply with a 14-day quarantine or have a negative PCR test in Colombia to return to school.

With regards to trips taken within Colombia, if you had interactions with anyone with a suspect or confirmed diagnosis of COVID-19 or with others who had interactions with people with a suspect or confirmed diagnosis, please refrain from sending your child to school until you quarantine for at least 10 days or take a PCR test and show a negative result.  Please consult your health care provider first.

My child’s classmates received an isolation notice by email, but we did not receive one. Can my child attend school?

The isolation notice emails are sent after tracing contacts with a possible or confirmed case. If you did not receive a notification from the Colegio Bolívar Medical Service, it means that your child is not part of the epidemiological tracing; therefore, he or she does not need to self-isolate and can continue attending the face-to-face sessions.

Should I notify the school if someone in the student’s family or the student himself has symptoms of a cold?

If your child or someone in your family has flu symptoms, please do not send him or her to school. Inform the Medical Service and contact his or her family doctor for the correct procedures to follow.

What does the school do with a child who shows symptoms?

If your child develops symptoms during any face-to-face sessions, he or she will be examined by the school doctor. If necessary, he or she will be placed in isolation. The Medical Service will contact the families so they can pick him or her up in school.

If there is a suspected case in a class, will families be notified later of a positive or negative result?

The test result of the suspect case will always be reported. The school depends on the information provided by families.

When do you share the test results with us?

Delivery times of the tests vary between 48 and 72 hours and may take longer depending on the EPS or prepaid health plan used. In addition, the school depends on the family that has a suspected case to share the result. Once the result is received, all the families who were notified about their preventive isolation are contacted to report the result and any further actions they may need to take.

When do you let us know when the children can return?

You will receive a notification in an email from the Medical Service that will indicate when the period of preventive isolation is no longer required. In addition, you will receive a follow-up call from the Medical Service team to verify the student’s health status at the end of the isolation where you will be informed again of the date they can return to face-to-face classes.

Can you tell us the name of the students who have suspect cases?

All suspected or confirmed cases are strictly maintained as confidential information available only to the family, the Administration, the school´s Medical Service, and the Secretary of Health.

In the email, they do not mention my child’s siblings, only my son, for example, in grade X. Can his siblings continue attending school?

If siblings are not mentioned in the mail, only your child in the grade in question should stay home. Your other children can attend to the face-to-face sessions.

Should my family go into isolation like my son?

The recommendation is that families isolate themselves as much as possible, especially when school has reported the close contact of your children with a positive case of COVID-19. However, you should consult with your general practitioner about which steps to follow in your particular case.

Who should I contact to find out the links for virtual classes my child should use when he or she goes into quarantine?

You can contact the corresponding Academic Section office to send the links of the virtual classes.

How will I know if my child is in quarantine, and if so, how will I know how long the quarantine period is?

You will know that your child must initiate preventive or mandatory isolation by a communication sent from the email of the Colegio Bolivar Medical Service. The maximum isolation period is 14 days. The start date will depend on the last contact your child had with a suspect or positive case.

If a school route is canceled, but my child was not present on the day of a suspect case, will the school still pick up my child?

You must send an email to the Medical Service to review the case and determine whether or not your child should be isolated.

Is there a place where I can see who is quarantined and who is not?

As we must protect the privacy of our community, no lists of quarantined cases will be publicly available. You will only be informed if isolation applies to any of your children.

When does quarantine start and when can my child return to school?

The determination of these dates depends on each case since it must be studied specifically according to the period of contagion. The maximum preventive isolation time is 14 days for contacts and confirmed cases. Quarantine time also depends on the evolution of the child’s health status and / or medical discharge from the EPS.

For more information you can contact the email